Will you be away from home during your honeymoon or have limited mailbox space? If so, you may want to try our new registry feature, Delay Shipping!
Delay Shipping gives registrants the power to choose when their gifts are shipped to them for products sold and fulfilled by Joy. For items fulfilled by Joy, you can ship them one at a time or in bulk, whatever works for you.
When creating a new Joy registry, Delay Shipping is Off by default, but you can enable or disable it at any time via your registry shipping settings or the registry Track page. Any new gift received respects the current status of your Delay Shipping setting.
How to
- Click the Track Tab from the admin registry page.
- Scroll down and on the left hand side, you’ll see “Delayed Shipping”
- Toggle the switch to on or off depending on your preference.
What products are eligible for Delay Shipping?
When you add your favorite products from Joy’s Shop, you get the best experience of any registry. Gifts fulfilled by Joy are not only eligible for Delay Shipping but also come with these great perks:
- Free Shipping
- Free 60-day returns
- To-the-door tracking for registrants and gift-givers
- 20% registry completion discount
- 24/7 customer support
Physical products fulfilled by Joy
All physical or shippable products from Joy’s Shop marked “Fulfilled by Joy” are instantly eligible for delayed shipping. This means you can choose when you want Joy to fulfill these items after your gift-givers have purchased them.
Gifts, or orders that contain more than one item are shipped or delayed together and cannot be separated.
Digital or electronically delivered products from Joy
Gifts like eCards, experiences, and everything else sent by email are usually delivered instantly if purchased individually, even with delayed shipping enabled.
If an e-gift is bundled with a physical item set for Delay Shipping, it will also be held with the physical item(s) until you are ready to “ship” all items on that order.
What if the item on hold becomes out of stock?
Joy will always do their best to fulfill every item, period. However, sometimes, a product becomes so popular that demand can outweigh supply. You could encounter this scenario if a popular item on your registry awaits shipping and becomes out of stock.
In any case, registrants will always have access to Joy’s fantastic support team to make things right. Delay shipping will still allow you to try to ship the order, and we’ll send registrants an email should we determine there’s an issue with shipping needing attention.
Still have some questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You’ll get a friendly response from someone on our team! 🙂