Between the Schedule, Travel, Registry sections, and our very own help website, we hope that most questions are covered by Joy. However, there’s always a chance that a small detail about your wedding experience just doesn’t fit anywhere perfectly. Or despite your best efforts, guests are still confused. That’s why we’ve created a “Guest Question & Answer” section of your app and website. You can use this page to address any concerns you anticipate guests having or use it to direct them to other sections of the Joy!
To get started, first navigate to ‘Guest Q&A’ from your admin dashboard.
There are a few things to edit in this section:
First, feel free to change the greeting for your Q&A’s located at the top of the page. You can do this by clicking the pencil icon to the right of the greeting, and then the checkmark when you’re finished.
Next, you’ll notice a series of pre-set questions we thought might be useful. If you want to keep the pre-set questions, click on the question and fill in your answer (don’t forget to save!). To remove a question, hover your cursor over the unwanted prompt and click the “x” that appears to the right. If you want to change the order of the questions, click the arrow button to move them up or down.
Have a question in mind but not seeing it? Click the plus sign in the bottom right-hand corner. The dialogue box that appears contains a bank of potential questions for you to answer.
You can also add a custom question: scroll down to the bottom of the Q & A bank, click “add your own FAQ” and type the desired query. You should see the new question appear at the bottom of your FAQ list on the main page.
When all is said and done, don’t forget to save!
Still have some questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at firstname.lastname@example.org. You’ll get a friendly response from someone on our team! 🙂