Between the Schedule of Events, Travel and Lodging Section, Registry sections, our very own help website, we hope that most questions are covered by Joy. However there’s always a chance that a small detail about your wedding experience just doesn’t fit anywhere perfectly. Or despite your best efforts, guests are still confused. That’s why we’ve created a “Question & Answer” section of your app and website. You can use this page to address any concerns you anticipate guests having or use it to direct them to other sections of the Joy!
To get started, first navigate to your wedding dashboard and add the Q & A section.
There are a few things to edit in this section:
First, feel free to change the greeting for your Q & As located at the top of the page. You can do this by clicking the pencil icon to the right of the greeting, and then the check mark when you’re finished.
Next, you’ll notice a series of pre-set questions we thought might be useful. If you want any of them to be included, click directly on the question and provide an answer (don’t forget to save!). To remove a question, hover your cursor over the unwanted prompt and click the “x” that appears to the right, or simply leave the answers blank.
Have a question in mind but not seeing it? Click “add” in the bottom right-hand corner. The dialogue box that appears contains a whole bank of potential questions for you to answer.
You can also add a custom question: scroll down to the bottom of the Q & A bank, click “add your own Q & A” and type the desired query. You should see the new question appear at the bottom of your FAQ list on the main page.
When all’s said and done, don’t forget to save!
Still have some questions? Click on the chat bubble in the lower right-hand corner to talk with our Customer Experience Team.