Asking Joy for Help

In a Joy pickle? Wave for help! When you log into your website, spot the chat bubble in the corner. Give it a click and presto, you’re in touch with our fantastic Customer Service crew! You can start a fresh chat or dive back into an ongoing thread.

Our crew is on deck from 7 a.m. to 8 p.m. PST, Sunday to Monday. Expect a reply within a couple of hours of reaching out. Remember, we’re humans too, so after-hours, holidays, and weekends might take a tad longer – we need our beauty sleep and time for Netflix marathons too!

We’re all ears for your thoughts at Joy. Seriously, your feedback is our compass. If something’s not working or you’ve got a grand idea, let us know!

Still have some questions?

Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at You’ll get a friendly response from someone on our team! 🙂

Updated on September 15, 2023

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