What if I’m trying to RSVP online and it’s not working?

First, you’ll want to make sure you enter your first and last name into the RSVP form, exactly as it was addressed on your invite or save the date from the couple. For example, if your name is “Marinda Smith,” please make sure you don’t enter “The Smith Family” or “Mr. and Mrs. Smith” or “Mindy Smith” etc, because the RSVP page will not recognize you.

If you’re still having trouble RSVPing after confirming how your name was addressed on your invite or save the date, you can click on the “Let the host know” option on the RSVP page: A box will open up where you can send a message to the host or couple, to let them know you are having trouble RSVPing:

If the host made any changes on the guest list after sending invites out, they may need to crosscheck and update your name on their guest list to make sure it matches.

Also, if you’re RSVP’ing for you and a guest (or your family), you’ll be able to RSVP for the entire group by typing in your first and last name (as seen on your invite/save the date) as the system will recognize you accordingly, and then it will also show you the other guests in your party that you can RSVP for. If that is not happening after entering your name in, it may be possible that the couple has you listed differently on the guest list, and again, you should contact them directly about that. 

Still have some questions?


Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You’ll get a friendly response from someone on our team! 🙂

Updated on June 28, 2020

Was this article helpful?

Related Articles