When you sign up for Joy, you have the option of using Google login, Facebook, or your email and password to set up your Joy account.
If you’re not able to access your admin dashboard to make edits, it’s likely because you are logged in using the incorrect method. Meaning, if you created your wedding using your email and password, you won’t have admin access if you sign in using the Google login or Facebook options. If you don’t sign in using the same method you used to create your account, the system won’t recognize you as the admin and will redirect you to the main wedding page. If you try logging in using the same method you used to create the account it should do the trick.
Still have some questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You’ll get a friendly response from someone on our team! 🙂