I Tried to Give a Gift and Was Redirected to Another Website. Why Did This Happen?

Cash Funds

When a couple creates a honeymoon, cash fund, or charity fund, they have the option to connect it to their cash sharing account of choice. We will send guests to their account so that you can send your gift to the couple directly.

A couple can also add physical gifts to their registry that are sold through retailers like Amazon, Crate & Barrel, etc. You’ll be directed to that retailers page to complete the purchase after you reserve the item on Joy.

Joy makes no money on these cash gifts, nor are you or the couple charged any fees.

You’ll be prompted to enter in the gifted amount, click “Give (amount) Now”, which you’ll then be able to add your details to the contribution.

After you click ‘Add Details’ you’ll see the option to select the payment method you want to use, so either Cash/Check or the payment platform.

Payment Platform
If you select to pay via CashApp/PayPal/Venmo, then you’ll be directed to the payment screen on that site after you click “Select Payment Method”.

If you select to pay via Cash/Check, you’ll be shown the couples preferred address (if they’ve included it) to mail the Cash/Check to if needed after you click “Select Payment Method”. If you plan on bringing the contribution to the wedding event then you can also do that.

Once you complete the redirection to the payment platform site, or select Cash/Check, you’ll be prompted to return to the Joy page to confirm the contribution was completed, which will mark the contribution as purchased.

In the case you mark the contribution as reserved, the amount will be shown within the Joy cart. You’ll have the option to click “Send with (Payment Platform)”, which will send you to the payment platform site. You’ll also have the option to “Mark as Sent”, which will move the contribution from reserved to purchased.

Once you click on the ‘Send Gift with Venmo/CashApp/PayPal’ on the next page you’ll be sent to PayPal or CashApp to make the contribution. If the couple added their Venmo info, you’ll need to open the Venmo app on your mobile device to make the contribution.

After you’ve completed the contribution through the linked payment platform, go back to your previous tab to let the couple know you sent your gift.

If you’ve changed your mind, and no longer want to give this gift, be sure to click “Cancel Reservation” from the Joy cart, so that we unreserve the gift and don’t tell the couple you got this for them!

Please Note: Joy is not affiliated with PayPal, Venmo, or Cash App and we do not have internal specifics on their policies. For further details on international accounts, currency exchange fees and general information, please click here for PayPal, here for Venmo, and here for Cash App.

Still have some questions?

Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You’ll get a friendly response from someone on our team! 🙂

Updated on June 15, 2023

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