I Can’t See My Site When I Go to My Custom Domain

Seeing something like this when you go to your custom domain instead of your wedding website?

Fear not! There are two possible causes.

  1. The domain hasn’t been connected to your Joy site yet
    Have you connected your domain to Joy yet? Buying the domain is the first step. The next and equally important step is forwarding it to your Joy wedding website. (See how you can do that here.)
  2. DNS delays
    Often, after connecting your domain to your Joy website, you’ll be able to view your site at your domain immediately. Sometimes however, there is a delay. Each time you update the DNS (Domain Name System) records, (which you did when you forwarded it to your wedding website), the rest of the Internet must catch up to the changes. This period of catching up is known as propagation. Usually DNS changes will propagate within a few hours, but it can take up to 48 hours for everything to propagate across the Internet. As a general rule, check back in 5 hours. If you’re still not seeing your site, send us a message! We’re happy to check for you.

Still have some questions?


Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You’ll get a friendly response from someone on our team! 🙂

Updated on February 23, 2021

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