I can’t find my friend’s wedding website. What should I do?

Your friends are getting married, they shared their wedding URL with you, and you’re excited to see the details of their big day. You try to visit their site, but instead of a wedding site, you’re directed to a page that says the site can’t be found.

Now what?

If you received a paper invite:

You’ll first want to reference the invitation and double-check the spelling of the URL. If there are hyphens in the URL, you’ll need to include those, and the event handle/URL needs to match exactly with the event handle/URL that was printed on the invite/save the date, in order to locate the site. If the spelling is correct, but you’re still not able to locate the site, you’ll need to reach out to the couple directly.

If you received an electronic invite:

If you clicked the link in the invite you received, it’s possible the couple changed their wedding URL after sending out the invite. In this case, you’ll want to contact the couple. To do that, you can reply directly to the save the date, invitation e-card, or to any other emails the couple has sent to you directly via Joy. They will receive your reply and you can be in touch via email.

Because some couples prefer privacy, we don’t currently offer a way to search couples by name.

Still have some questions?

Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions or email us at support@withjoy.comYou’ll get a friendly response from someone on our team! 🙂

Updated on January 4, 2021

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