I am trying to access a couple’s website, but I am being prompted for a password. What should I do?

If you are trying to access a couple’s website and you are being prompted for a password, that is because the couple has password-protected their wedding website to keep their event details private. In order to access the event password, you should reference the invite that the couple sent to you. Couples will either print the password on their invites or save the dates, or they will include it on their electronic invite (via email, text message, social media, etc). If you cannot locate the password, you will need to contact the couple directly (we cannot share a couple’s password without their permission).

Additionally, if the couple sent you an e-card invitation through the Joy site, then the site will unlock for you automatically when you click the links to the site from the e-card, but otherwise, the password will also be included on the back side of the Joy e-card invitation, as seen below:

Still have some questions?


Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You’ll get a friendly response from someone on our team! 🙂

Updated on July 2, 2020

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