General FAQs | Custom Domains

  1. What is a custom domain?
    A custom domain is essentially a personalized website URL, that’s yours from start to finish. When you sign up for Joy, you get a free “withjoy” URL with your website. It looks something like this: withjoy.com/courtney-and-jesse. A custom domain however would look something like this: courtney-and-jesse.com.
  2. What can I do with a custom domain for my website?
    Once you’ve connected your custom domain with your website, you’ll be able to use this personal URL to share with friends and family. Print your personal domain on your save the dates and invitations, email or text it, or even share it on social media.
  3. Help me pick a domain name!
    We liked these ideas from Wild Blue Weddings as a way to get our creative juices flowing!
  4. Do you support domain forwarding or domain masking?
    Joy supports domain forwarding. If your guests go to jackandjill.com they will be redirected to your Joy website. Joy does not currently offer masking of website addresses.
  5. How much does a personal domain cost?
    A personal domain costs around $19.99 for a full year, but the price can vary depending on the domain you chose.
  6. How long will I have my domain?
    When you checkout, you have the option to purchase a 1, 2, 3, 5, or 10-year registration. You will be charged for the cost of the registration you sign up for. By default, your domain will auto-renew at the end of your registration period, so that you don’t lose your domain to someone else who may want to purchase it. If you turn this off, your domain will expire at the end of your registration period.
  7. Will my domain ever expire? What happens after the length of my domain registration?
    That depends on if you have set your domain to auto-renew or not. By default, your domain will auto-renew. This way, you don’t lose your domain to someone else who may want to purchase it. If you have set your domain to not auto-renew, it will expire at the end of your domain registration.
  8. What happens after my domain expires?
    If your domain expires, your wedding website will revert back to its original free address. You won’t lose any information and your wedding website will remain intact. You can see your withjoy URL for your wedding website on the “Settings” page.
  9. Do I get to keep my Joy URL?
    Yes, your website is still accessible by your withjoy URL even after you buy a personal domain. Both URLs will lead to your website.

Still have some questions?


Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You’ll get a friendly response from someone on our team! 

Updated on April 2, 2022

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