If you’re hitting a snag with Joy or something’s not quite clicking, don’t hesitate to give us a shout. Your thoughts are gold to us, and we’re all about giving you the smoothest ride possible.
Now, if Joy isn’t singing your tune, you’ve got choices – you can bid adieu to your website and your user account. Just remember, one step leads to the next. You must delete your website before you can say goodbye to the user account.
Deleting Your Wedding
Ready to send your wedding website off into the sunset? Here’s how:
- Go to the Settings page from the admin dashboard.
- Scroll down to the bottom of the ‘General’ tab.
- Hit that red text, “I want to delete my wedding on Joy.”
- A box will pop up, checking if you’re sure.
- Type in “DELETE” then tap the “Delete My Joy Wedding” button.
BIG WARNING: Deleting your wedding is the real deal. It waves goodbye to all wedding magic and photos on Joy. Your guests? They’re out too. Before hitting delete, give your cherished info/photos a safe haven on your personal computer.
Deleting Your User Account
Ready to take a step further and say farewell to your user account?
- Be sure you’ve already deleted any weddings associated with your User Account.
- Head to your account page
- Click “Delete Account” at the bottom.
- Type in DELETE and click “Delete Account”. You’ll be signing out, and a confirmation email will hit your inbox.
Still have some questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You’ll get a friendly response from someone on our team! 🙂