If there’s a feature preventing you from using Joy or something just isn’t working, let us know! We truly value your feedback and want you to have the best experience possible.
That said, if you decide Joy just isn’t right for you, you can choose to delete your wedding or delete your user account entirely. One, however, requires the other. You first need to delete your wedding before you can delete your user account.
Delete Your Wedding
To delete your wedding website, follow these steps:
Navigate to the Settings (Wedding Details) page of your wedding website, from the admin dashboard.
Scroll to the bottom of the first tab in Settings, ‘General,’ and click on the red text, “I want to delete my wedding on Joy.” A dialog box will appear asking you to confirm your decision.
WARNING: Deleting your wedding is irreversible and will permanently delete all of your wedding information and photos on Joy. Your guests will be evicted from the wedding, as well. Before deleting your wedding, please make sure to download or save all information/photos that are important to you onto your personal computer.
Delete Your User Account
If you want to delete your user account:
- First, delete your wedding as described above, and leave any other events.
- Then, on your account page, under the Personal Info tab, click Delete Account at the bottom of the page.
You’ll be prompted to type the word DELETE, and then click “Delete Account”. You’ll be signed out of your account, and you’ll receive an email confirming that your account was deleted.
Still have some questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You’ll get a friendly response from someone on our team! 🙂