When setting or changing your password, remember: a strong password is a unique set of letters, numbers, and symbols – the longer, the better. As tempting as it may be, avoid using personal information or common words.
If you set up your account with email and password
If you’re having trouble signing in because you forgot your password
Go to https://withjoy.com/login and click “Don’t remember your password?” and follow the steps from there.
If you’re signed in, but just want to change your password
Go to your account page, and under the Personal Info tab, click “Change password”. Follow the steps from there.
If you set up your account with Google, Facebook, or AppleID
Joy has recently paused access for new users to use social sign-in. If you’ve previously used a social sign-in method like Facebook, Google, or AppleID, and created an event, please send a note to customer support by clicking on the black and white chat bubble in the bottom-right corner of this page, or email us at firstname.lastname@example.org. A friendly team member will assist you in accessing your account.