Frequently Asked Questions
General
- What’s Joy?
- Do I need to create an account to view the site or RSVP?
- How do I find a couple’s wedding website?
- I want to reach out to the couple, how should I do it?
- I want to share Joy with the engaged people in my life – how do I do that?
- Do you have an app?
- Do you have any job openings?
- Where can I find the couple’s gift registry?
Access
- I tried to access a couple’s wedding website, but am being prompted for a password. What should I do?
- I’m not able to unlock a website with my password. What should I do?
- It says my name wasn’t found on the guest list. What should I do?
- Why is the site asking me for my name?
- I can’t find my friend’s wedding website. What do I do?
- It is asking for my email when I go to RSVP, but my plus one and I have the same email – what should I do?
RSVPs
- How do I RSVP?
- How do I know if I have a plus one?
- Can I RSVP for my partner or family at the same time?
- When I update my RSVP, will the couple get a notification?
- What if I’m trying to RSVP online and it’s not working?
- How do I see all of the RSVP questions?
- I want to send the couple my well wishes, how do I do it?
- I have food allergies, but the RSVP won’t allow me to add them. What should I do?
- Why do I need to share my email to RSVP?
- Why am I asked for my address multiple times when RSVPing for my family?
- If I RSVP, do I get a summary sent to me?
The App
Still have some questions? Click on the chat bubble on the bottom right here to talk with our Customer Experience Team, or email us at support@withjoy.com.