Need some assistance? Ask our amazing Customer Service Crew! When you log onto your website, you’ll notice a chat bubble in the lower right-hand corner. Clicking on this will bring you to our helpline where you can either start a “New Conversation” or return to a previous thread with our team.
If you’re on the app, you can access this either by opening your “Menu” and selecting the “Feedback” option with the little conversation icon next to it. Or if you click on the “Settings” icon you can choose the “Submit Feedback” option from that menu!
We have staff available from 9 am to 6 pm PST Monday-Friday, and you should expect a response within the hour of your initial contact. Since we need to eat, and some of us (sort of) have a personal lives, please give us a few hours to respond after-hours and over the weekend.
We take feedback very seriously here at Joy and rely on our customers to tell us what’s working and what isn’t. That being said, if you really wish Joy could do something to make your life easier, or one of our features just won’t work for you no matter what you try, please let us know! We can’t give you a free honeymoon or a prize money in exchange, but we’ll do our best to improve the experience as quickly as possible!